FAQs

 1- Is this site secure?

 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

2. What credit cards do you accept?

We accept the following credit cards: Visa, Master Card, American Express, and Discover.

3. What are the benefits of becoming a registered member?

Once you register, first timers will receive a 10% discount in the store. You will also, automatically, become part of our points program. You get a point per dollar spent (excluding taxes and shipping). For every 500 accumulative points you receive a Trèscool surprise. You will also receive additional discount codes for future purchases. 

4. How can I keep track of my points?

You can keep track of your points login into “My Account” and selecting “Order History.” Trèscool will also keep track of your points and will notify when your surprise will be sent.

5. What type of surprise is it?

It is an accessory. Worth a value between $35-$40 dlls. retail price.

6. Do you re-stock any sold out items?

If an item sells out we will not re-stock. Our policy is to constantly offer new merchandise and styles.  

7. What is Proposition 65?

We care for our customers, and hope the following information is helpful.

WARNING: California's Proposition 65 entitles California consumers to special warnings for materials used in products that contain lead and other chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.

Please note that by posting this Proposition 65 warning, we are notifying you that one or more of the Proposition 65 listed chemicals may be present in a product. The exposure to these chemicals may be of no significant risk to you, but out of caution, we have elected to place this warning on our site to make sure you are informed.

 

 

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